The most difficult thing when it comes to online stores is configuring shipping. Rest assure that when it comes to shipping orders we try to use a safe fast and cost effective service worldwide. Combined shipping on orders is difficult to set up 100% accurate as there are so many destinations world wide. For an item like a small gasket with delivery within Australia if you add in the comment section “regular post” it can be sent at a reduced rate. We take no responsibility for loss or damage when items are sent this way. Maximum dollar value of purchase sent regular post is $20.00.
DONT BE ALARMED WHEN PAYING FOR YOUR ORDER IF THE SHIPPING CHARGES LOOKS EXPENSIVE, PLEASE COMPLETE YOUR ORDER. WE DO COMBINE SHIPPING AND OVER CHARGES WILL BE REFUNDED ONCE YOUR ORDER HAS BEEN PROCESSED AND PACKED. THIS GOES FOR BOTH DOMESTIC AND INTERNATIONAL ORDERS.
Depending what company we ship with will depend if you are automatically forwarded tracking details, We strongly recommend you include a phone number so any problems with orders can be settled quickly and all international orders do require a phone number for paper work purposes.
Products are divided into classes for shipping and as some products can be shipped with other items we can ship products in the same box. If this is the case you will be charged for the largest class you purchase and any shipping for smaller items that can be shipped in the same box will be refunded.
IF FOR SOME REASON YOUR ORDER PROCESSES AND YOU ARE NOT CHARGED FREIGHT OR THE FREIGHT HAS BEEN CHARGED INCORRECTLY AND IS LESS THAN IT NEEDS TO BE, WE WILL CONTACT YOU WITH THE CORRECT AMOUNT. IF YOU DO NOT AGREE TO THE FREIGHT CHARGE WE WILL REFUND YOUR PAYMENT AND CANCEL YOUR ORDER NO QUESTIONS ASKED.
Due to the huge inventory we are continually looking at ways of improving you online shopping experience and are continually trying to find ways to improve our web stores.
We have no control over additional charges charged by you bank or credit card provider on what they consider an international purchase or currency conversion. We also have no control on duties or taxes that you may be charged by customs. These import charges are something that has been put in place by your government.
If you are an international customer in THE USA the purchasing process is very easy. We do carry stock in our warehouse in Temecula California. When we ship from the USA warehouse the thing to remember is we have already paid any duties and taxes along with freight charges from Australia to the USA. The thing to remember is that regardless of if your order is shipped from Australia or Calif it still cost us to ship our products to the USA. Once you have placed and paid for your order Paypal is the easiest for credit or debit card payments and your order is processed we will review and in alot of cases will refund over charges back to your paypal account. As many customers have found if you include a phone number with your order we can either call you or send a text message.